Refund & Replacement Policy

At UG Peptides, we want you to order with confidence. Every order is securely packaged and shipped discreetly to ensure your products arrive safely and in excellent condition.

Replacement Guarantee

We stand behind the quality and accuracy of every order.

If your order arrives damaged, incorrect, or not as described, we will provide a replacement at no additional cost.

Due to the nature of our products, all sales are final, and we do not offer refunds.

How to Request a Replacement

Please contact our support team within 1 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging (if applicable)

Once approved, replacement orders are typically dispatched within 1–2 business days.

Exclusions

Replacements are not available for:

• Change-of-mind purchases

• Products that have been opened, used, or altered after delivery

• Orders reported more than 1 days after delivery

• Products that have not been stored or handled according to the provided guidelines

• Shipping charges

Product Assurance

Every product supplied by UG Peptides is carefully packaged and intended solely for research purposes. We are committed to providing consistent quality and reliable service with every order.

Important Notice

All products sold by UG Peptides are intended strictly for research use only and are not approved for human consumption, therapeutic use, or diagnostic purposes.

By placing an order, you acknowledge that these materials are to be handled responsibly and in accordance with all applicable laws and regulations.